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Every person is unique. So is every item at Joolz. Handmade jewellery using natural materials means items with indivuality and style. |
Welcome to Joolz. Home of award-winning handmade jewellery. |
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Frequently Asked QuestionsIf you have a query, check to see whether it is already answered here. Many questions are answered right here! If you can't find the answer, just send your enquiry via email and you will usually receive a response by the next working day. How can I pay for the Joolz I want to purchase? How do I subscribe to get access to your subscriber-only special offers and discounts? How do I unsubscribe if I no longer wish to receive your email offers for subscrbers-only? How can I pay for the Joolz I want to purchase? There are a range of payment options. All items have a Paypal Shopping Basket button, which you can use for secure online credit card payments. Otherwise, contact us via the Contact Page (the link is on the left) and you will receive an emailed invoice once your Joolz order has been processed. That invoice will provide postage & payment options. Once your payment has been processed, your Joolz will be posted to you, using the postage option you have selected.
You can also call up and pay over the phone using your credit card. Your Joolz will be posted to you using Australia Post. The postage costs to any address within Australia are:
If you spend over $100 on Joolz your postage is free! AND if you are a Joolz subscriber, you can request that your Joolz be gift-wrapped, as a lovely surprise for that special someone!
Yes! Joolz can be posted all over the world. Please note that the postage costs vary depending on the international destination. > back to topCan I pick up my Joolz rather than pay for postage? Yes! If you live in Melbourne, you are welcome to arrange to pick up your Joolz. Just email or call to organise a suitable time. Can I view the Joolz I am interested in first, prior to purchasing? Yes! If you live in Melbourne, you can make an appointment to visit the showroom. The showroom is open to appointments only. If you live elsewhere in Australia, prior viewing is not available. But there is a guarantee - if you are unhappy with your Joolz for any reason, simply return them in the original packaging within 7 days, and your purchase price will be cheerfully refunded. I have sensitive ears. Do your earrings have hypoallergenic earrings hooks? Yes! You can request surgical steel earring hooks for all earrings at no extra charge. These hooks are ultra-safe for sensitive ears. You can also request an upgrade to sterling silver earring hooks for a small additional payment. Yes! Many jewellery items are repairable, or replaceable. If you break a necklace, or lose an earring, Joolz may be able to assist. Just contact us, we will reply with an email address so that you can forward a picture of the item you want repaired and you will be advised if it is possible, and what the cost will be. What if my Joolz arrives, and I am unhappy with the length of the necklace/earrings/bracelet? Do not despair! It is advisable to check the lengths of such items prior to purchase, by measuring your preferred length of necklace, bracelets and earrings. You can do this by looking at some jewellery that you already own (and like, of course!), or using a measuring tape. However, if you have requested something made specifically for you, and when your Joolz arrives it still seems to be 'not quite perfect' in length, please contact us to let us know you are sending it back for some fine-tuning. Your first re-fit is free! Any further changes requested after this will need to be paid for. Please note re-fits are not available for Sale Items - these are heavily discounted items, and are sold on an as-is basis. Is there any guarantee on the purchases I make? Yes! We guarantee that if you are unhappy with your Joolz, return them unworn in the original packaging within 7 days, and you will receive a prompt & courteous refund. How do I subscribe to get access to your subscriber-only special offers and discounts? You need to submit your email address and details (we like to have your name, phone number and favourite colour too if you'd like to provide it!) via the "Subscribe" drop-down box option on the Information Request Form on the Contact Page. How do I know that my email address won't end up out there getting spammed all the time from random email addresses? We hate spam just as much as you do. We will never sell or pass on your details to another person or organisation. The Australian Spam Act prohibits the sending of unsolicited email messages. If you receive something you believe to be spam, help us all out and report it. Let's stop spam in its tracks! How do I unsubscribe if I no longer wish to recieve your subscriber-only special offers and discount emails? You need to send us an email (from the email address you are subscribed to) asking to be unsubscribed. You can also use the drop-down box (remember to select unsubscribe) in the Information Request Form on the Contact Page to unsubscribe.
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