Useful Information & Contacts
For enquiries, subscriptions, and special requests, you can use the Information Request Form - it has a drop-down option so you can choose which area your query relates to.
We accept a number of payment options: Paypal if you wish to use an online credit card payment service, or we can accept credit card payments over the phone (VISA & Mastercard only). If you prefer another option, we accept direct bank transfers, bank cheques, and cash payments for collection of local orders . If you wish to purchase via these options, please request it via the contact page rather than using the paypal shopping cart option. An invoice with a picture of your Joolz will be emailed to you with payment details. Your Joolz will be posted once your payment has cleared.
We guarantee that if you are unhappy with your Joolz for any reason, simply return them within 7 days in the original packaging to receive a prompt & courteous full refund.
International payments can only be made via Paypal. Paypal automatically calculates for you the amount owed in your currency when paying. To receive an invoice, please request one via the Information Request Form. Or you can use the Paypal shopping cart option. You will find paypal shopping cart buttons are allocated to all Joolz items except those sold out. PLEASE NOTE: Western Union & other money transfer services are not accepted.
Your Joolz will be placed in an organza bag, and posted to you using Australia Post satchels. You may email us for the option of an express post satchel, otherwise when you checkout your regular postage & handling price will be added to your final cost.
PLEASE NOTE: most items are handmade to order, and at times this means they can take up to two weeks to reach you. If you need something urgently, it is possible to have it moved up the queue & posted express. To discuss this you must send a message via the contact page.
Please also note that if you don't notify us of your choice to pay extra to register your purchase via post, there is no coverage if your joolz are lost in the mail.
If you spend over $100 on Joolz your postage is free! (Australian shoppers only)
Joolz can be posted all over the world. The minimum postage costs to many destinations are listed below (Please note these prices are subject to change and fluctuations in the market without notice).
- Asia - up to 250g: Airmail AU$8.50
- Canada/United States - up to 250g: Airmail AU$9.50
- New Zealand - up to 250g: Airmail AU$7.40
- Africa/Europe - up to 250g: Airmail AU$11.00
Gift Wrapping Service (FREE to subscribers!)
YES you can request that your Joolz be gift-wrapped, as a lovely surprise for that special someone! Our gift-wrapping service is offered to subscribers free of charge!
Contacts, including subscriber information
For contact information, including subscriptions, visit the contact page.